Refund Policy

esigna has a free editor and an optional $19 one-time Signature plan. Until September 2026 we also sold credit packs for a feature that has since been retired. This policy covers both kinds of purchase.

Both are processed by Dodo Payments as Merchant of Record. Related documents: Terms of Service and Privacy Policy.

If the Signature plan does not work as described, or you bought it by mistake, contact us within 14 days of purchase. Tell us the account email and what went wrong. We will review the request and work with Dodo Payments to issue a refund when appropriate. We also honor refunds required by applicable law.

When a Signature plan payment is refunded or a dispute is resolved against the merchant, the account returns to the free plan. Existing signatures remain available to edit and export, but you cannot create another while the account holds two or more. Filling a signature from one you paste is no longer available.

Credit packs were delivered digitally and could be used immediately, so purchases were generally non-refundable once credits reached your account. We will still consider a request when:

• You were charged more than once for the same intended purchase due to a technical error
• Credits were not delivered to your account after a successful payment
• A refund is required by applicable law or card-network or payment-provider rules

If you have questions about a pack you bought, including any credits you had not used, contact us.

If a payment is refunded, or a dispute is resolved against the merchant, esigna removes the credits that were granted for that payment from your account.

Email support@esigna.app with:

• The email address on your account
• Approximate purchase time and the pack you bought
• A payment or checkout reference, if you have one
• A short description of the issue

We may ask for additional details to verify the purchase and account ownership.

If you file a chargeback or dispute with your bank or card issuer, we (and/or Dodo Payments) may reverse the associated plan access or credits if the dispute is resolved against the merchant. Contact us first so we can try to resolve the issue quickly.

We may update this Refund Policy by revising the “Last updated” date on this page. The policy in effect at the time of a purchase generally applies to that purchase, except where law requires otherwise.