Refund Policy

esigna sells one-time digital credit packs for AI bobblehead avatar generation. Designing and exporting email signatures does not require a purchase. This Refund Policy explains how purchases, refunds, and in-app credit reversals work.

Payments are processed by Dodo Payments as Merchant of Record. Related documents: Terms of Service and Privacy Policy.

• Credit packs grant a fixed number of avatar-generation credits to your account
• Credits are digital and delivered instantly after successful payment (via webhook fulfillment to your signed-in account)
• Credits have no cash value, are non-transferable, and do not expire unless we state otherwise at purchase
• Prices and pack sizes shown at checkout are for that purchase only

Because credits are delivered digitally and can be used immediately, purchases are generally non-refundable once credits have been granted to your account.

We may still consider a refund request when:

• You were charged more than once for the same intended purchase due to a technical error
• Credits were not delivered to your account after a successful payment
• Required by applicable law or card-network / payment-provider rules

If a payment is refunded (or a dispute is resolved against the merchant), esigna reverses the credits that were granted for that payment. That means your credit balance may decrease after a refund, including resulting in a lower balance if you already spent some of those credits.

This keeps billing and usage aligned: refunded purchases should not leave usable paid credits on the account.

If an avatar generation fails after credits were deducted, esigna attempts to automatically refund those credits to your balance so you are not charged credits for a failed run. That in-app credit return is separate from a purchase refund of money.

Email support@esigna.app with:

• The email address on your account
• Approximate purchase time and pack purchased
• Payment or checkout reference if you have one
• A short description of the issue

We may ask for additional details to verify the purchase and account ownership.

If you file a chargeback or dispute with your bank or card issuer, we (and/or Dodo Payments) may reverse associated credits and limit access while the dispute is reviewed. Contact us first so we can try to resolve delivery issues quickly.

We may update this Refund Policy by revising the “Last updated” date on this page. The policy in effect at the time of a purchase generally applies to that purchase, except where law requires otherwise.